At SIONSKIN, we want your order to reach you quickly and reliably. All orders ship directly from Los Angeles for fast, dependable service. Please review our shipping details below.
Orders placed before 2:00 PM Pacific Time on a business day are processed and shipped the same business day. Orders placed after 2:00 PM Pacific Time, or on weekends and holidays, will ship the next business day. In most cases, your order will be on its way within 1 business day. Please note that order processing time is separate from delivery time.
A shipping confirmation email with your tracking number will be sent once your order has shipped. Please allow up to 48 hours for tracking information to update. If your tracking hasn't updated after 48 hours, feel free to reach out and we'll look into it for you.
We ship to all U.S. destinations, including all 50 states, U.S. territories and possessions (such as Puerto Rico, Guam, and the U.S. Virgin Islands), and APO/FPO/DPO military addresses.
Standard delivery typically takes 3–7 business days from the ship date. Delivery to Alaska, Hawaii, U.S. territories, and military (APO/FPO/DPO) addresses may take additional time. Delivery times do not include order processing time.
We're pleased to ship to Canada via USPS First Class International Package Service at a flat rate of $25. The same 2:00 PM Pacific Time processing cutoff applies. Delivery times vary depending on destination and customs processing.
Please note that any customs duties, import taxes, or fees charged by the destination country are the responsibility of the customer and are not included in our shipping charges. Orders may be subject to inspection and delays by customs, which are outside of our control.
Because we process orders quickly, we're unable to make changes or cancel an order once it has been placed. Please review your order details, including your shipping address, carefully before checking out.
We carefully pack every order, but if something isn't right, we're here to help. If you received an incorrect item, or your order arrived damaged, please email us at care@sionskin.com within 7 days of delivery. For damaged items, please keep the original packaging, packing materials, and the product, and include photos if possible so we can assist you as quickly as possible.
Once an order is marked delivered by the carrier, SIONSKIN is not responsible for lost or stolen packages. If your tracking shows delivered but you haven't received your package, we recommend checking with your household and neighbors and contacting your local carrier.
Packages returned to us due to an incorrect or incomplete address, or refused delivery, may be reshipped at the customer's expense. Shipping charges are non-refundable for undeliverable packages.
For any shipping questions, please contact us anytime at care@sionskin.com. We're always happy to help.