At SIONSKIN, we want you to feel confident shopping with us. If your purchase isn’t quite right, eligible items may be returned within 30 days of the delivery date.
To qualify for a return, products must be new, unused, unopened, and in their original packaging. Items must also be in resalable condition. Products that have been opened, used, tested, or otherwise altered are not eligible for return.
Returns are accepted by mail only. We do not offer in-store or drop-off returns, and we do not accept exchanges at this time.
Only products purchased directly from sionskin.com are eligible for return.
Final sale items cannot be returned or exchanged. Final sale items include gift cards, sheet masks, swag and books, and pre-packaged sets.
We reserve the right to decline returns that do not meet the eligibility requirements above or in cases of unusual or excessive return activity.
To request a return, please email care@sionskin.com within 30 days of delivery and include your order number and reason for return.
Once your return request is reviewed, we will provide return instructions and, when applicable, a downloadable return shipping label. Please do not send products back without first contacting us.
Our return mailing address will be provided with your return instructions.
For standard returns, return shipping costs are the responsibility of the customer.
If SIONSKIN provides a prepaid return label, the cost of the label may be deducted from your refund.
If your order arrived damaged or defective, or if you received the wrong item, please contact us as soon as possible. In those cases, SIONSKIN will cover the return shipping cost.
If you arrange return shipping yourself, we recommend using a trackable shipping service. Please include your order number inside the package and email the tracking number to care@sionskin.com once the package has shipped.
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be processed within 10 business days and issued to the original payment method or as store credit. We cannot issue refunds to an alternate payment method.
Original shipping charges are non-refundable.
We do not charge a restocking fee.
Depending on your bank or payment provider, additional time may be required for the refund to appear in your account after it has been processed.
All refunds are issued in USD. Currency conversion rates may result in slight differences in the final refunded amount.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at care@sionskin.com so we can review the issue and make it right.
Photos of the product and packaging may be requested to help us process your claim.
For any questions about a return or refund, contact us at care@sionskin.com